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Payments Policy

Payments Policy

At Crucail, we want to make sure your checkout experience is safe and easy. Here are some important details about how we handle payments, billing, and processing. We're committed to getting it right, so please take a look.

Accepted Payment Methods

  • Visa
  • Mastercard

All transactions are processed in USD (United States Dollars).

Payment Processing

  • Payments are charged at the time your order is placed.
  • Once payment is successful, you will receive an order confirmation email with your purchase details.
  • If a transaction is declined or fails, the order will not be processed.

If your payment doesn't go through, you should check your billing details to make sure everything is correct. Or, you can get in touch with your bank to see if they can help you figure out what's going on.

Billing Information

  • You are responsible for providing accurate and up-to-date billing details.
  • Incorrect or incomplete information may result in delays or order cancellation.
  • We may request additional verification in cases of suspected fraud or unusual activity.

Order Confirmation

After successful payment, you will receive:

  • An order confirmation email
  • A receipt showing the total amount charged
  • Tracking details once your order has shipped

If you do not receive a confirmation email, please check your spam or promotions folder or contact us for assistance.

Payment Security

We use Stripe to handle payments, and they keep everything safe with strong encryption. When you pay, your info is protected as it's sent over, and you can check that it's secure by looking for the lock symbol in your browser. This way, you can be sure your payment details are safe.

We keep your credit card details safe. When you pay, your information is sent securely to the company that handles our payments.

Refunds

  • Approved refunds are issued to the original payment method used at checkout.
  • Refund processing times may vary depending on your bank or payment provider.

Contact Information

If you have any questions regarding payments or billing, please contact us:

Crucail

Address: 1301 Warner St, Baltimore, MD 21230, USA

Email: support@crucail.com

Phone: +14439091476

Customer Support Hours:

Monday – Friday, 9:00 AM – 5:00 PM (EST)

We aim to respond within 24 hours on business days.