Shipping policy

We aim to make your shopping experience smooth and reliable. Please review our shipping policy below for details on processing, delivery, and support.

Delivery Timeframes

We aim to get your orders to you as fast as we can. Here's a rundown of how long things usually take:

Order Cut-Off Time: Orders placed after 5:00 PM EST will be processed on the next working day.
Processing Time: We get your orders ready and packed within 1 to 2 working days, (Monday to Friday).
Transit Time: When we send out your order, it usually takes a couple of days to arrive, typically between 3 to 5 working days, (Monday to Friday).
Total Estimated Delivery: Most orders get to you in 4 to 7 working days, (Monday to Friday).
Shipping Cost: Free

Shipping Locations

We ship within the United States only.
All continental U.S. states are covered.
We do not offer international shipping at this time.
We do not ship to PO Box addresses.

Carrier Information

We send all orders through the USPS, using their standard tracked delivery service. The time it takes to get your order can vary, depending on where you live and what's going on with the carrier.

Delays

Sometimes, things don't go as planned and your shipment might be late. This can happen because of bad weather, problems with the shipping company, or other things we can't control. We're sorry for the inconvenience and hope you can understand that these things happen.

Address Changes

If you need to update your shipping address, please contact us within 24 hours of placing your order at support@crucail.com

Once an order has been shipped, we are unable to make changes to the delivery address.

Order Cancellations

Orders can be canceled before they are shipped. Once your cancellation request is received and confirmed, a full refund will be issued within 24 hours.

Lost or Missing Packages

If your order has not arrived within the estimated delivery timeframe (4–7 business days), please contact us. We will work with the carrier to locate your shipment.

If a package is confirmed lost and the correct address was provided, a replacement will be sent at no additional cost.
If an incorrect shipping address was entered at checkout and the package is delivered, we are unable to offer a replacement.

Need Assistance?

If you have any questions about shipping or your order, feel free to contact us:

Crucail

Address: 1301 Warner St, Baltimore, MD 21230, USA

Email: support@crucail.com

Phone: +14439091476

Customer Support Hours:

Monday – Friday, 9:00 AM – 5:00 PM (EST)

We aim to respond within 24 hours on business days.