Privacy policy
This Privacy Policy explains how Crucail ("we," "us," or "our") collects, uses, and shares your personal information when you visit our website or use our services ("Services").
Information We Collect
Information You Provide Directly:
- Name, email address, phone number
- Billing and shipping address
- Order and purchase details
- Account login information (if applicable)
- Customer support messages or inquiries
Information Collected Automatically:
- IP address
- Device and browser type
- Pages visited and interaction data
- Cookies and similar tracking technologies
Information from Third Parties:
- Payment processors
- Shipping and logistics providers
- Analytics and marketing partners
How We Use Your Information
We use the information you provide to complete orders, handle payments, arrange shipping, and keep you updated on products or promotions. We make sure to follow all the rules set by the CCPA to protect your data.
We use personal information to:
- Process and fulfill orders
- Manage payments and transactions
- Provide order updates and notifications
- Offer customer support
- Improve website performance and user experience
- Detect and prevent fraud or abuse
- Comply with legal obligations
- Send promotional communications where permitted
Cookies
We use things like cookies to make your browsing experience better. They help us understand how people use our site and make it work properly. If you want, you can turn off cookies in your browser settings. But if you do, some things on our site might not work quite right.
Sharing of Information
- Service providers supporting operations (payments, hosting, shipping)
- Marketing and analytics providers
- Authorities when required by law
We do not sell your personal information.
Third-Party Links
Our site has links to other websites that we don't control. We're not accountable for what they do with your personal info or the stuff they post.
Children’s Privacy
We don't make our services for kids, and we don't collect personal info from them on purpose.
Data Security and Retention
We take steps to protect your personal information, but no system is perfect. We only keep your information for as long as we need it to run our business, follow the law, and operate smoothly.
Your Rights
- Access, update, or delete your personal information
- Request a copy of your data
- Restrict or object to certain processing
- Withdraw consent where applicable
- File a complaint with a data protection authority
To exercise your rights, contact us at support@crucail.com
Contact Information
If you have any questions regarding this Privacy Policy, please contact us:
Crucail
Address: 1301 Warner St, Baltimore, MD 21230, USA
Email: support@crucail.com
Phone: +14439091476
Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (EST)
We aim to respond within 24 hours on business days.